Refunds & Returns

We want you to be happy with your purchase. Products may be returned within 30 days from the date of shipment, subject to the conditions below.

Return conditions

• Items must be unused, unopened, and in their original, sealed packaging.
• For health and hygiene reasons, water filters that have been opened, installed, or used cannot be returned or refunded unless they arrive damaged or defective.
• The customer is responsible for return shipping and handling charges (except for damaged, defective, or incorrectly shipped items — see below).
• Please double-check filter compatibility with your appliance model before ordering. Returns for ordering the wrong model are accepted only if the item is still unopened and within the 30-day window.

How to start a return

1. Email us at [support@yourstore.com] with your order number and the reason for the return to request a Return Authorization (RMA).
2. Once approved, repack the product in its original packaging and ship it via a traceable method (FedEx, UPS, or USPS). We cannot process a refund if there is no proof the product was delivered to us.
3. Send the package to the return address provided with your RMA.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or you received the wrong product, email [support@yourstore.com] within 7 days of delivery with your order number and photos. We’ll cover return shipping and send a replacement or full refund.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

(Optional — delete if not applicable) A restocking fee of [__]% may apply to non-defective returns.

Order changes & cancellations
Need to change or cancel an order? Email [support@yourstore.com] as soon as possible. We process orders quickly, so we can only cancel or change an order before it has shipped.

---

Shipping Policy

Once your order is complete, your filter will ship within 48 hours (business days). If you experience a longer wait time, please contact us at [support@yourstore.com].

• Orders are shipped via FedEx, UPS, or USPS with tracking, which is emailed to you once your order leaves our warehouse.
• Estimated shipping times reflect carrier transit times and do not include the time it takes to process your order.
• Unless indicated otherwise, the risk of loss and title for products pass to you upon delivery to the carrier.
• Items in the same order may ship separately.
• Shipping may be delayed, particularly during or after holidays or severe weather.

We currently ship within the United States only.

(Optional — add if relevant) Free shipping on orders over $[__].